Privia Health

Privia Health is a national healthcare organization that helps hospitals and privately-owned practices improve access to care with technology. The company has a population health focus, meaning that they work with their customers to develop strategies that incentivize keeping patients healthy rather than profiting when they need medical care, a shift in perspective that the U.S. is slowly learning from other countries, like Japan.

While at Viget, I worked with Privia's product team on software for their various audiences: primary care providers, nurse staff, and patients. We've held workshops, done in-person ethnographic research, and built prototypes to test before scaling solutions across their networks.

The Work

Shown here are some of the projects I've worked on with Privia, from private practice marketing websites to a recording UI used by providers to document and transcribe patient visits.

Above is an interface used by providers for viewing patient-related tasks and documenting visits. One goal of the interface was to clearly present patients' care plans, a document meant to keep providers and patients on the same page (literally) about steps to take to manage ongoing health conditions.

We wanted to allow care providers a way to quickly glance over a patient's medical history to identify any recent events or recurring patterns. This timeline view categorizes events in rows on a timeline, highlighting acute events and giving access to further detail.

Privia was an early entrant into online telehealth, giving providers and patients the option to meet virtually for consultations that didn't require in-person visits. I helped them design marketing websites for their care centers as well as the onboarding flow and chat interface for their telehealth platform.

To reduce the amount of patient documentation providers are required to write on a daily basis, we designed a recording utility that syncs with providers' calendars and frees them to focus on patients during visits. Recordings are then sent to a third party for transcription, and providers receive notes from their visits at the end of the day.

Wrapping Up

Although Privia is a healthcare organization, they see themselves as a technological innovation company seeking to improve how healthcare is done. But they aren't interested in "disruption" or gimmicks. Rather, they have taken a long look at how healthcare needs to change in the United States and are helping customers make that change. While none of the products above will individually bring that about, each connect to Privia's broader mission of transforming healthcare — one I was happy to be a part of.